Now accepting all health insurances plans!
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INTRODUCTION
ATOWN Labs offers access to the following diagnostic test panels:
Clinical Laboratory Panels
Basic Metabolic Profile
Comprehensive Metabolic Profile
Coagulation
Urinalysis
Gram Stain
Complete Blood Count with Auto Diff
Manual Differential Count
Molecular Laboratory Panels
COVID-19 Molecular Test Activation Collection kit DTC (RT-PCR)
Urinary Tract Infection
Sexually transmitted Infections
Respiratory Pathogens
Wound Pathogens
Nail Fungus
Women's Health
Gastrointestinal Pathogens
Eye, Ear, Nose and Throat Infection Panel
SARS-COV-2 BY PCR, EUA Approved
COVID-19/ FLU Combo*
Our Laboratory methods are implemented by real-time polymerase chain reaction (RT-PCR) technology to detect pathogenic bacteria, fungi, viruses and parasites on patient samples and for our Gene Disorder panels.
Quality molecular testing panels are designed and tested at ATOWN labs with fast turnaround time and quality results sent directly to you the moment the test is finished without having to go to a laboratory and have extensive blood work done with longer wait times. Experience the difference and the discreet packaging on our specimen collection kits plus secure online transactions.
Research and Design
Our custom products are designed based on what laboratories need and what patients prefer such as our at-home collection kits. Our research division for our laboratory products prepare your custom requests and develop a working methodology that supports our LDT program.
Your health insurance may cover for some of these tests
Insurance may cover or reimburse for tests performed. Some may not qualify. The cash price are listed on our website check for more details. All of our laboratory tests require physician’s signed requisition.
If your results for these test panels identify a marker as detected or positive, a consult from a board-certified physician licensed in your state of residence can be made available via telemedicine at a reasonable cost. When appropriate and permitted by law, the physician may prescribe treatment for positive results.
Requisitions are available in the following states through our Telehealth affiliates:
Arizona
California
Colorado
Connecticut
Delaware
Florida
Georgia
Illinois
Indiana
Kansas
Kentucky
Maine
Massachusetts
Michigan
Missouri
Montana
Nebraska
Nevada
New Hampshire
North Carolina
Ohio
Oregon
Pennsylvania
Texas
Tennessee
Vermont
Virginia
Washington
Washington DC
West Virginia
Wisconsin
Wyoming
*Video is mandatory for Telehealth consults due to state laws
If a test was purchased on Atownlabs.com and your order hasn't shipped, we can offer a full refund upon request. If your order has already shipped, we can offer a full refund minus $15 to cover shipping and handling fees. Our full return policy can be found under our policies.
In addition, if you notify us that a submitted test was used by a minor before our lab begins processing, we can offer a refund minus $15. If we discover that an account was created and contains results from a minor, we will remove the account within 24 hour and no refund will be issued. Guardianship is required for patients 18 years and younger.
For any other questions regarding this policy, please feel free to contact our ATown labs Customer Care Team.
Are your tests available outside of the United States?
ATown labs can only ship within the United States at this time. Additionally, we are unable to ship to APO/FPO/DPO addresses or the U.S. territories.
CORPORATE POLICIES & TERMS
Last Updated: February 6th, 2023
Copyright and Trademark Notice
Terms and Conditions of Use
Private policy atownlabs.com
COPYRIGHT AND TRADEMARK NOTICE
Copyright © 2023 by ATown labs, LLC All Rights Reserved. All materials contained on this site are subject to the ownership rights of Atown labs, LLC and its suppliers. ATown labs, LLC hereby authorizes you to make a single copy of the content herein for your use in learning about, evaluating, or ordering ATown labs, LLC merchandise. You agree that any copy made must include ATown labs copyright notice. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on this website.
Private Policy and Terms
By ordering or accepting delivery of any of our products and services, you expressly confirm that you intend to be bound by and agree to the general terms of our quotation, if any, and Atownlabs.com. Terms and conditions of sale to the exclusion of all other terms have not expressly agreed to in writing, and that the purchase and sale transaction between you and us is subject to and will be governed by ATOWN.org terms and conditions of sale and our quotation. Thank you for reading our policy and terms.
On this page you will find the terms and conditions governing purchase of products and/or services by you or your company from ATown Labs LLC, a Atown Labs LLC company (“we” or “us”). Because our products and services are so diverse, our terms and conditions vary depending on the type of product or service you are ordering. Note that if you are purchasing products and/or services that fall under multiple categories, more than one set of terms and conditions may apply to your order. There may also be additional terms called Supplementary Terms that aren’t set out below, but that may apply to your order, and you should review them prior to completing your transaction. We describe below where you can find Supplementary Terms. Our goal is to make your purchasing experience simple and transparent. So, if you are confused about which terms apply to your order, or if you have any other questions about any of our terms or your order, please contact us at admin@atownlabs.com
Which terms and conditions apply to my order?
General Catalog Products: If you are purchasing a general catalogue product, these General Terms and conditionsapply. In addition to the Terms and Conditions of Sale, additional terms will apply if (a) the product you are purchasing is an instrument requiring warranty or post warranty instrument services; or (b) the product or services you are purchasing is subject to Supplementary Terms.
Services:
Custom Solutions Services: If you are purchasing custom laboratory products and/or custom laboratory services, these terms and conditions for custom research solutions apply to your order.
Instrument Services: If you are purchasing or requesting warranty or post warranty instrument services, these Instrument services terms and conditions apply. Note that if you purchased an instrument that includes warranty services, the terms and conditions of the sale apply in addition to these Instrument services terms and conditions apply.
ATown labs LLC Consultation Services: If you are purchasing ATown labs, LLC consultation services, these terms consultation services terms and conditions apply.
Services: If you are purchasing services from the ATOWN.org, these terms and conditions services apply.
Supplementary Terms: If you are purchasing (a) certain bio-production products from Atown labs LLC, including but not limited to, any bio-production products; (b) products; certain terms may apply to your order, one or more of the following Supplementary Terms also apply to your order.
ATown labs llc Products: If you are purchasing testing kits, reagents, or consumables that contain ATown labs, LLC, primers or probes, in addition to the Terms and Conditions of Sale, these products.
These terms and conditions (“ATown labs llc Terms”) apply to your use of products and materials containing or using lyophilized products, provided by Atown labs LLC (“we” or “us”). These ATown labs llc Terms are included as Supplementary Terms to the Terms and Conditions of Sale and together with our quotation (if any) create a binding contract between you and us for the purchase and sale of our molecular plates and materials. In the event that these ATown labs llc Terms conflict with any terms and conditions of sale applied to products containing or utilizing ATown labs llc Materials, these ATown labs llc Terms shall control.
You understand and agree that we have and retain all right, title and interest in and to the ATown labs llc materials, and by way of example retain exclusive rights to sell or commercialize (as a catalog product or otherwise) such ATown labs llc Materials and to provide services using all Atown labs llc Materials. All custom laboratory products and/or custom laboratory services derived from or incorporating the ATown labs llc Materials, as well as the ATown labs llc Materials themselves, are provided on a non-exclusive basis and we reserve all rights for us and our affiliates to provide third parties with ATown labs, llc sequences, designs, assays, and that are identical or similar to any ATown labs llc Materials, provided that we will not disclose confidential information (if any) received from you. The ATown labs llc Materials are not provided with service rights or other rights for commercial use. If you need more information, please contact admin@atownlabs.com.
Please note that our product inserts and product pages also contain additional Supplementary Terms, not found here, that may apply to your order. If you have any questions or would like to receive a copy of particular Supplementary Terms, please contact admin@atownlabs.com.
Online Pricing
Despite our diligent efforts, a small number of items on our web site may be incorrectly priced. We will endeavor to verify all prices as part of our shipping procedures and to provide you with correct pricing in your order confirmations.
We reserve the right at any time to correct any errors in the
Pricing or product descriptions. If you suspect an error in pricing, please contact our Customer Service Team.
Freight Policy
ATown labs, LLC is committed to delivering your order as quickly and cost-effectively as possible. Domestic freight and/or handling is charged according to the total dollar value of your order and the shipping conditions required to safely transport the products to your order destination.
Additional shipping condition fees may apply for:
Products shipping on dry/wet/gel ice
Products classified as hazardous materials that require special handling
Unusually heavy products
Expedited delivery
Note that shipping conditions and recommended storage conditions may not be identical. Further information may be available on the product’s web page when you subscribe to our site.
Complex instrumentation is subject to specific access/setup fees that vary by product; please contact your Account Manager for further information.
If you have a question regarding our freight policy, please contact our Customer Service Team.
LABORATORY PRODUCTS SUPPLEMENTARY TERMS AND CONDITIONS OF SALE
General Terms. These Laboratory Product Supplementary Terms and Conditions of Sale (“Lab Supplementary Terms”) apply to our provision, and your use, of Lab Products (defined below), provided by ATOWN, LLC or its affiliates. These Lab C Supplementary Terms are included as Supplementary Terms to the ATOWN.org Terms and Conditions of Sale (“Terms and Conditions of Sale”), available at www.ATOWN.org and, together with our quotation (if any), Documentation (defined below), and any other applicable Supplementary Terms, comprise the agreement (“Agreement”) between you and us for your purchase, and our sale of Lab Products. In the event of a conflict among the contract documents, the following order will apply as to the conflicting terms: our quotation, the Lab Product Documentation, other Supplementary Terms, these Lab Supplementary Terms, and then the Terms and Conditions of Sale. Unless your order is subject to a valid, written, executed agreement between you and ATOWN, in which case such agreement applies, you agree to accept and be bound by these Lab Supplementary Terms by ordering Lab Products on ATOWN.com or otherwise via ATOWN, LLC affiliates when you receive order or sales documents. The Agreement is the complete and exclusive contract between you and us with respect to your purchase and our sale of the Lab Products. We reserve the right to change these Lab Supplementary Terms at any time, and any changes we make to these Lab Supplementary Terms will apply to the Agreement between us for any order we receive after the changes are made.
Lab Supplementary Terms – Specific Definitions. For purposes of these Lab Supplementary Terms, the following definitions apply. All other capitalized terms have the meanings assigned in the Terms and Conditions of Sale.
“Custom” means customized or special Lab Products that are manufactured or performed to written instructions, specifications or designs agreed to in writing by you and us.
“Documentation” means labels affixed to Lab Products or packaging; documentation, specifications, limited use label licenses and/or accompanying package inserts shipped with Lab Products; certificates of analysis or conformance made available for applicable Lab Products; and/or documentation, specifications, use guidelines or instructions available in our catalogs, on our website, or that we provide to you for applicable Lab Products.
“Lab Product(s)” means, generally, individually, and collectively, those laboratory products sold under the brand names of ATOWN, LLC.
“Specifications” means our current, documented specifications or designs for Lab Products in effect at the time of order acceptance and/or confirmation; or, in the case of Custom Lab Products, “Specifications” means the mutually agreed upon written specifications or designs for such Custom Lab Products.
2. Warranty & Restrictions.
Limited Warranty for Lab Products. Unless a different warranty is included in applicable Supplementary Terms or Documentation, we warrant that each Lab Product will substantially conform with our published Specifications at the time of shipment. This warranty lasts from the date we ship the Lab Product until the earlier of: (a) the Lab Product stated expiry date (if any); and (b) ninety (90) days from the date we ship the Lab Product, in all cases as long as the Lab Product is stored in accordance with Good Laboratory Practices (GLP) and in accordance with the Specifications and Documentation. Retest dates have no effect on the warranty or warranty period for Lab Products. We expressly disclaim all other warranties, whether express or implied, oral or written, with respect to any Lab Product, including without limitation any implied warranties of merchantability or fitness for a particular purpose. We do not warrant that Lab Products are error-free or will accomplish any particular result.
Third Party Products. We disclaim all warranties associated with the accuracy and/or validity of our third party manufacturer(s)’/supplier(s)’ responses, information, statements, certifications and/or declarations (collectively, “Statements”), made about the Lab Products, and any such third party manufacturers’/suppliers’ Statements may be voided or invalidated when the Lab Product is repackaged at our facility.
Use Restrictions and Compliance. In the absence of any intended use statement in the Documentation or other Supplementary Terms associated with such Lab Products, which will control, Lab Products are for research use or further manufacturing only. Lab Products are not for direct administration to humans or animals, and are not intended, labeled or sold for diagnostic or therapeutic use. Quality management system requirements and are not intended to be used as excipients, active pharmaceutical ingredients, or medical devices. Additionally, Lab Products are not specifically tested during our production, filling, or packaging/repackaging process to guarantee absence of impurities in our solvents, reagents, catalyst, raw materials, equipment or packaging materials. It is your responsibility to qualify and/or validate each Lab Product for your intended use and to comply with all applicable foreign, federal, state, local and environmental laws, ordinances and regulations, including, but not limited to, controlled substances (as defined by local regulations or laws, as applicable) regarding the Lab Products.
3. Limitation of Liability.
ATOWN LABS LLC, MAXIMUM AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH ANY LAB PRODUCT IS LIMITED TO THE AMOUNT YOU PAID TO US FOR THE SPECIFIC LAB PRODUCT PURCHASED WHICH DID NOT MEET THE STATED WARRANTY AND GAVE RISE TO THE LIABILITY.
4. Your Indemnification.
You will indemnify, defend with competent and experienced counsel and hold harmless ATOWN, LLC its parent, subsidiaries, affiliates and divisions, and their respective officers, directors, shareholders and employees, from and against any and all damages, liabilities, actions, causes of action, suits, claims, demands, losses, costs and expenses (including without limitation reasonable attorneys' fees and disbursements and court costs) to the extent arising from or in connection with (i) your negligence or willful misconduct, or that of your agents, employees, representatives or contractors; (ii) use of a Lab Product in combination with equipment or software not supplied by us where the Lab Product itself would not be infringing; (iii) our compliance with designs, specifications or instructions supplied to us by you; (iv) use of a Lab Product in an application or environment for which it was not designed; or (v) modifications of a Lab Product by anyone other than us without our prior written approval.
More General policies & Terms
Use Label License (LULL) identified in the SOW, and Deliverables shall not be transferred to or commercially used by or for any third party, regardless of whether such transfer or commercial use of Deliverables is for your research purposes. The research use limitation, however, shall not preclude your use of (i) Deliverables in your lawful research and development of commercial products or services, provided that such product or service does not require the practice Service Provider Technology, or (ii) any Data for the regulatory approval and commercialization of such products or services. Where more than one LULL is applicable, the most restrictive LULL shall apply, and these Terms take precedence over any less restrictive LULL, but any use limitations or permissions expressly stated in the SOW take precedence over either. Without limiting the foregoing, you shall not directly or indirectly furnish materials or information provided hereunder to any entity, or destination, or for any use, except in full accordance with all applicable laws and regulations, including without limitation export control and trade sanctions laws and regulations of the United States. The contractual agreement states and guides the terms and amendments after the date of the respective invoice(s), which we will send to you when we complete the Work (or portion thereof), according to the payment schedule and currency specified. If you default on any payment when due, we, at our option and without prejudice to our other lawful remedies, may delay performance, defer delivery, charge interest on undisputed amounts owed, and/or terminate the Custom Agreement.
6. Non-Exclusivity. Unless expressly agreed in writing, all Work is provided on a non- exclusive basis, and we reserve all rights for ourselves and our affiliates to provide third parties with deliverables that are identical or similar to Deliverables, provided that in doing so, we will not use any Client Materials or information received from you to perform Work for any third party. Notwithstanding anything else in the Terms, where we perform the Work without reliance on Client Materials or confidential information you provided us, we reserve all rights to commercialize such Work as a catalog product.
7. Confidentiality. We will treat all Data and Client Materials as proprietary and confidential to you, and will not disclose Data or Client Materials to any person except to our employees, consultants, and subcontractors as necessary for purposes of providing the Work, and then only subject to a written confidentiality agreement that includes the requirements specified herein. If we disclose any information or materials comprising Service Provider Technology to you, you will treat such information and materials as proprietary and confidential to us. Each party shall protect the proprietary and confidential information or materials of the other party by using the same degree of care as such party uses to protect its own materials and information, but in any event no less than a reasonable degree of care. Notwithstanding any other provisions herein, however, each recipient party shall have no obligation to the other party for any information or material that is (a) already known to the recipient party; (b) publicly known other than by a wrongful act of the recipient party; (c) received from a third party lawfully entitled to disclose it; (d) disclosed pursuant to an enforceable order of a court or administrative agency; and/or (e) is independently developed by or for the recipient party.
Warranty.
8.1 Our Limited Warranty. Our sole warranty for the performance of Work is that the Work will be performed using due care in accordance with (a) the Custom Agreement, including the respective SOW and (b) laws, regulations and generally prevailing industry standards applicable to such Work. We do not warrant or represent that the results of the Work will be acceptable to any regulatory agency to which they are presented or that they will advance your interests. If you believe that we, in breach of our limited warranty, have made a material error in the Work that renders the results of such Work invalid, you must notify us of such error in writing, within 1 month after receipt of the final Deliverable for such Work.
8.2 Remedies. For valid warranty claims made, we will either (i) repeat the particular Work at our own expense or (ii) refund to you the fees actually paid for the particular Work giving rise to the breach of warranty.
8.3. Limitations. THE WARRANTY SET FORTH IS IN LIEU OF ANY AND ALL OTHER WARRANTIES RELATING TO THE WORK, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THAT DELIVERABLES OR USE THEREOF WILL NOT INFRINGE ANY THIRD PARTY INTELLECTUAL PROPERTY RIGHT. WE SHALL NOT BE LIABLE UNDER ANY LEGAL THEORY, FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES OR FOR LOSS OF PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAD NOTICE OF THE POSSIBILITY THEREOF. OUR LIABILITY TO YOU FOR BREACH OF ANY PROVISION OF THE CUSTOM AGREEMENT (OTHER THAN BREACH OF THE WARRANTY FOR WHICH LIABILITY IS LIMITED TO RE-PERFORMANCE OR REFUND AS SPECIFIED HEREIN) SHALL BE LIMITED TO DAMAGES IN AN AMOUNT NOT TO EXCEED THE FEE TO BE PAID FOR THE WORK. NOTHING IN THE CUSTOM AGREEMENT SHALL LIMIT OR EXCLUDE THE LIABILITY OF EITHER PARTY FOR DEATH OR PERSONAL INJURY RESULTING FROM NEGLIGENCE OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION.
10. Indemnification. Except to the extent caused by our willful misconduct, you shall indemnify and hold harmless us, and our affiliates and our and their respective officers, directors, employees and agents (“Indemnified Party”) from and against any and all expenses (including, but not limited to, reasonable attorney’s fees) and losses incurred by any such Indemnified Party in connection with any claim asserted by a third party arising out of or based on (a) Client Materials or use thereof in performance of the Work as specified in the SOW; and/or (b) any product or service of yours that is based in whole or part on your reliance on Deliverables, or any portion or derivative thereof; and/or (c) breach of Section 4.
11. Changes, Termination.
Changes, Termination. Changes to the Work must be agreed by both parties in writing,
and may require changes in the fees or timelines.
Termination. We may terminate the Custom Agreement if (a) you breach any material provision of the Custom Agreement and fail to remedy the breach to our satisfaction within 5 business days after our written notice to you; (b) we are unable to obtain third party materials or technology specified in the SOW, for reasons beyond our reasonable control;(c) we determine that biosecurity, biosafety, and/or feasibility reasons prevent or are likely to prevent the performance of the Work, or (d) you are, or are deemed by law to be, unable to pay your debts or perform your obligations under the Custom Agreement. You will have the right to terminate any SOW written notice to us. Termination of Work in progress will result in a partial charge commensurate with the percentage of Work completed at the time of cancellation, in addition to any other termination or cancellation charges specified in the SOW.
TERMS AND CONDITIONS FOR CUSTOM RESEARCH SOLUTIONS
12. Miscellaneous. This Custom Agreement may not be assigned without the consent of the other party, except that each party may assign the Custom Agreement to an affiliate or to any other party to whom it transfers the business and assets related to this Custom Agreement, provided that such assignee assumes all the rights and obligations of its assignor. The Custom Agreement shall be governed by the laws of the state of Delaware, USA for such portion of Work performed in the United States. If any part of these Terms are found to be legally unenforceable, the remaining clauses of these Terms will be unimpaired, and the parties shall in good faith negotiate an enforceable provision that most closely achieves the objectives of the unenforceable provision. Except for payment obligations, neither party shall be responsible for failure to perform its obligations due to natural disasters or other force major causes beyond its reasonable control. Neither party shall use the name of other party or of its employees in any promotion or publication without prior written consent of such other party. No waiver by either party of any breach hereof shall constitute a waiver of any other breach thereof.
*Terms of agreement included are according to chemical hazards Regulations (EC) No. 1272/2008 CLP and (OSHA) CFR 29 1910 1220, this "material" being that of ATOWN products is not considered hazardous for product collection kits for viruses and or pathogens. This includes each production with a Summary and Explanation and Principles of the Procedure including Reagents "materials" provided and "materials" recommend along with Warnings and Precautions when using ATown labs llc products for your laboratories custom design purpose for consumables. *
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